Shipping

Domestic Shipping

Komaza Hair Care will ship orders inside the continental U.S. using USPS Mail services. In the event of loss or damage, your order will be replaced.

Our policy regarding transport of products is that it is up to the customer to understand their current weather and how it may affect the integrity of a product. We have no way of screening this in advance of sending product out, but we wouldn’t encourage ordering any temperature sensitive products in extreme heat conditions. If they are needed, we recommend choosing an expedited shipping method so the product spends less time in transit, but even still they may be exposed to high temperature in transit.

USPS Ground: Ground shipping takes 3 to 7 business days to deliver in the US, depending on your distance from our warehouse in California. This excludes the day of shipment, weekends and holidays.

Priority Mail: This service generally takes 2 to 3 days, excluding the day of shipment, Sundays and holidays. Please note that the US Post Office may indicate that a service is a 1-Day, 2-Day, or 3-Day Priority Mail shipment in the cart, but this is NOT a guaranteed service, just a typical delivery time.

  • Tracking: You will be emailed a tracking number that allows you to track your package online with the specific carrier.

  • Handling Fee: There is no handling fee for all domestic orders.

Non-deliverable/Refused/Courier Returned Domestic Shipments

Should a package be returned to us due to being unclaimed, refused, or an incorrect address, we will refund the cost of goods, less the return shipping and our 10% restock fee.

Komaza Hair Care is not responsible for unclaimed, refused, or incorrectly addressed items that are lost in transit in the course of being returned to us.

Cancellations/Changes/Abandoned Shipments

You may cancel or change your order within 12 hours of placing or until your order has been fulfilled by our shipping department, whichever occurs first. Domestic orders canceled after shipping, but prior to delivery, will incur a 10% restocking fee, plus the cost of shipping and return. 

International Shipping

We do ship internationally to select countries utilizing USPS International Mail. 

APO or FPO Addresses: Shipments to APO or FPO addresses will be sent USPS Priority Mail only.

Declarations: Please do not ask us to declare your merchandise as Used Goods, Gifts or Samples, or to under declare its value.  We are required to include commercial invoices on all shipments and we do so without exception.  Note, due to the need to prepare customs paperwork on international orders, they may be subject to up to 3 business days in-house processing.

Customs: International shipments must clear customs in their destination countries.  International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur.  We are not able to determine the amount of these fees before shipping to you. Please contact the postal services in your country for estimates prior to ordering.  Any order returned to us due to non-payment of brokerage and customs fees will be subject to our international cancellation fee, original shipping charge and the return shipping fees charged by the carrier. Please be sure of your country's import restrictions and requirements prior to ordering. Any order returned to us due to your country's import restrictions or regulations will be subject to our international order cancellation fee, original shipping charge and the return shipping fees charged by the carrier for reentry into the United States and return to us.

Returns

We ask that you inspect items in your order upon receipt and notify Komaza Hair Care of any unsatisfactory product(s) within 3 days of receipt. Please retain all products and packaging. Durable goods that are not opened and are in salable condition may be returned. If a raw material has not been opened, all seals are intact, and it is in salable condition, we will accept it as a return provided we are contacted within 3 days of the customer's receipt. Defective or damaged merchandise will be replaced or refunded by Komaza Hair Care.  Returned items will incur a 25% restocking fee which will be deducted from your refund. Original and return shipping charges are not refundable. 

To return items, please call or email us at support@komazahaircare.com within 3 days of delivery for a return authorization number and return instructions. We will not be responsible for items returned without authorization and items returned without authorization will be refused.

We will not be responsible for returned items lost in transit. Authorization numbers should be posted on the outside of the package, near the return address.  Return items within 7 business days of an RMA being issued or after that time the product will no longer be accepted and sale is considered final.

Digital Downloads: If you are ordering products to be delivered via digital download, once your order has been marked as Complete and the digital download link has been generated and emailed to you, there will be no refunds issued (this includes digital books and our Healthy Hair Academy program).

Incorrect, Defective or Missing Products

In the event we make an error, we will gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs on domestic orders. Should we omit an item on domestic orders, we will ship it to you on notification of the shortage, provided you contact us within 7 days of delivery. Please retain all products and packing material until after you have spoken with Komaza Hair Care staff. 

Exchanges

We do not accept exchages. However, if you placed an order and it has not shipped, please contact us as soon as possible if you would like to change your order.